Online Booking Help
Assistance for Online Booking process
How do I book through the website?
Are the rooms guaranteed?
Do I pay for the booking in advance or pay a deposit?
How do I pay my deposit?
If I’ve paid a deposit how do I pay the remainder of the account?
When I make a booking are my card details secure?
Do you pass my details to anyone?
Is the accommodation you use accredited?
I need to amend my booking, what do I do?
I need to cancel my booking, what do I do?
I’m having problems booking can you help?
How do I complain about my stay?
How do I book through the website?
Enter the start date of your visit followed by the number of nights and the people in the rooms you require in Book Accommodation Online search. You will then receive a list of establishments with matching availability. Choose the establsihment you wish and click ‘Book Online’ and complete the relevant information.
Are the rooms guaranteed?
Depending on the way the establishment has provided the availability to us will depend on the availability guarantee. Establishments will be clearly identified as ‘Guranteed Accommodation’ or ‘Unconfirmed Availability’. If you choose a guranteed establishment your booking will be carried out in real-time and you will receive an immediate confirmation. If you choose an unconfirmed establishment you will receive a confirmation email once the esatblishment as accepted the booking.
Do I pay for the booking in advance or pay a deposit?
This will depend on the establishment. Some establishments choose to accept a deposit of 10%, others will only accept full payment in advance.
How do I pay my deposit?
You will be asked to pay by a valid credit or debit card at the time of booking. Your booking will not be confirmed until this payment has been authorised.
If I’ve paid a deposit how do I pay the remainder of the account?
Depending on the stablishment you book into will depend on how you will be required to pay your bill. Most will accept payment by a valid credit/devit card or by cheque. Please check with the establishment directly at the time of booking to ensure they can accept the payment method you wish to you.
When I make a booking are my card details secure?
Yes. We use one of the leading intenet payment processing organisations and all transactions are carried out to their strict security guidelines and are fully encrypted.
Do you pass my details to anyone?
To enable the contract to be fullfilled we do need to pass certain details on to the establishments. These include, your name, address, telephone and email address.
Is the accommodation you use accredited?
Yes. We only work with establishments that have reached a minimum standard. This is either to local Quality scheme or a National Star rating. Information on these gradings can be found by clicking here
I need to amend my booking, what do I do?
Please contact the establishment directly to make any amendments to your booking.
I need to cancel my booking, what do I do?
Once you have made a booking you have entered into a legally binding contract. If you need to cancel the booking please contact the establishment directly who will cancel your booking for you. Please note there may be a cancellation fee payable as per the terms and conditions of the booking.
I’m having problems booking can you help?
Yes. Please ring our Visitor First Centre on +44 1253 478222
How do I complain about my stay?
Should a situation arise , your complaint should be addressed to the manager of the establishment in the first instance in order to give them the opportunity to remedy any fault; there may be some genuine reason which they are trying to overcome. If after taking up your complaint with the manager, you do not receive satisfaction, and you feel you wish to take the matter further the complaint should be referred to Blackpool Accommodation Standards on 01253 478223. An online complaint form can be found at: http://www.blackpool.gov.uk/Services/S-Z/TouristAccommodation/Forms/OnlineAccommodationComplaintForm.htm